Cancellation Policy
You can cancel your ride any time up to 48 hours (2 days) before your trip for no charge and receive a 100% refund. If you cancel less than 48 hours (2 days) before your trip, your ticket is non-refundable, and you will be charged for a one-way ride.
Cancellations can only be made by emailing us at: info@dolphinshuttle.com. Cancellations made within 48 hours of the scheduled fare, or no-shows, are 100% non-refundable and subject to the full charge.
Flight Delay
If your flight is delayed, we will wait for you as long as you land in time to go through customs and still depart by boat. If your flight is so delayed that we cannot leave Red Hook in time to reach Tortola before customs closes (approximately 6:00 p.m. with carry-on luggage or 5:40 p.m. with checked bags), you will need to stay overnight in St. Thomas.
In this case, your missed water taxi is 50% refundable. You will be responsible for your own hotel, and you may either ride with us the next morning (and pay the remaining 50%) or take the public ferry. We strongly recommend trip interruption insurance to help cover these additional costs.
Shared Water Taxi
A shared water taxi allows you to save money by sharing the boat with other guests. When you book a Shared Ride Fare, your reservation is tentative until Dolphin finds enough riders to meet the minimum guest requirement for that fare.
If we are unable to find enough riders, Dolphin will contact you at least 3 days before your trip to inform you and present fare upgrade options. At that point, you may choose to upgrade your fare by paying more to meet the minimum guest requirement and keep your planned travel time, or you may cancel your Shared Ride Fare at no charge.
If, within 24 hours of travel, we still have not found enough riders and you do not wish to upgrade, you may cancel your Shared Ride Fare with no fee.
Dolphin Insurance
We offer optional protection for delayed baggage, overnight flight delays, and full transfer protection. Current pricing and details are shown on the payment form at the time of purchase.
For current prices for each option, please see the payment form.
